When will I receive my order?

It usually takes 3 - 7 days to process an order, after which it is shipped. The
Delivery time depends on your location and is estimated as follows:
  • Europe: 6 - 8 business days
  • USA: 3 - 4 business days
  • Australia: 2 - 14 business days
  • Japan: 4 - 8 business days
  • International: 10 - 20 business days

When will I receive my order?

It is difficult to predict shipping times. The average fulfillment times are 2 - 5 days plus shipping (see above).

Where will my order ship from?

We work with an on-demand company that handles orders with facilities all over the world!

Will I be charged customs fees for my order?

International orders may be subject to an additional customs and tax fee. This Fee is beyond our control and is assessed by the local customs office. The customs regulations vary from country to country. Please check directly with your local local customs office if there are duties and taxes on your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before you contact us, please help us as follows:

  • Check the shipping confirmation email for errors in the shipping address.
  • Ask the local post office if the package is present.
  • Check with your neighbors to see if the courier left the package with them.
  • If the delivery address was correct and the package was not delivered to the post office or your neighbor, contact us at support@vintagewhale.com with your order number.
  • If you have found an error in your shipping address, we can send you a replacement order, but the shipping will be at your own expense.